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FAQ's
Q: Do you offer a warranty or a
guarantee on products?
A: All products are
warranted to be free of defects in material and workmanship upon receipt.
Replacements or refunds will be honored in such cases. Products are not
warranted against misuse or abuse.
Q: What is your return policy?
A: The buyer must contact us
(by email, fax, or phone) within 15 calendar days of receipt of merchandise.
The buyer pays the freight and insurance to return the product (except in
cases of item defects, which will be paid by us), and a full refund of the
purchase price for the item will be given.
Q: How will product(s) be shipped?
A:
Deals From The Southwest uses UPS Ground for most shipping within the
United States
. We've found that UPS provides the best value and reliability for our
customers. If you desire more rapid delivery, we can ship 2nd day air or
overnight in most cases and to most destinations. There is an additional cost
to ship overnight or 2nd day air; contact us directly to discuss those
arrangements. (See full details listed under "Shipping").
Q: Is my credit card information
safe and secure when ordering at dealsfromthesouthwest.com?
A: Yes, we have a completely
secure merchant account system that automatically checks your credit card
number and deposits the money into our bank account without anyone ever seeing
your credit card number or information.
Q: Once purchased, when will I
receive my product(s)?
A: Under normal conditions,
you should receive your order 7-14 business days from the date you place your
order.
Q: Do I have to pay sales tax on my
purchase?
A: No, unless you're
purchasing within the state of Virginia.
Q: What is your privacy policy?
A: (Click here) for our
privacy policy.
Q: How can I contact customer
service?
A: Please contact us, at the
following email address, with your questions, comments, or concerns. They will
be handled within 2 business days. info@dealsfromthesouthwest.com
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